Simple pricing for your AI Agent.
Pick the plan that fits your monthly volume. One flat price, generous limits, no per-answer fees and no surprise bills.
Stays free while your store is connected and the chat widget is installed. For Shift4Shop, BigCommerce and WooCommerce stores.
Every plan includes a Customer Service AI Support Agent.
Connected to your ecommerce store, so it answers the questions customers ask every day — not just generic FAQs. Here’s what that means.
Trained on Ecommerce
Not a generic AI Agent — it understands ecommerce best practices out of the box.
Order status & tracking
Customers check order status and tracking, verified before any detail is shared.
Product lookup
Answer product, price, and availability questions from your catalog.
Store policy answers
Answer shipping, returns, warranty, and sizing questions from your policies.
Email handoff
Route customers to your team by email when the AI Agent can’t help.
Conversation history
Review every customer conversation inside MySupportAgent.ai.
CX Analytics
See what customers ask, what the AI Agent answers, and where your content needs work.
Brand customization
Match your AI Agent to your store name, colors, logo, and voice.
Compare every plan.
| Free | Launch | Starter | Growth | Pro | |
|---|---|---|---|---|---|
| Core plan limits | |||||
| Monthly price | $0 | $19/mo | $49/mo | $99/mo | $249/mo |
| Annual price | $0 | $199/yr | $499/yr | $999/yr | $2,499/yr |
| AI conversations / month | 10 | 50 | 150 | 400 | 1,250 |
| Knowledge sources | 1 | 1 | 2 | 5 | 10 |
| Ecommerce Features | |||||
| Store policy answers | |||||
| Quick Answers & Topics | |||||
| Order status | |||||
| Product lookup | |||||
| Order status cards | – | – | |||
| Product cards | – | – | |||
| Promotion validation | – | – | – | ||
| Supported platforms | Shift4Shop · WooCommerce · Shopify · BigCommerce | ||||
| Free plan platforms | Shift4Shop · WooCommerce · BigCommerce (Shopify coming soon) | ||||
| Shift4Shop only | |||||
| CRM escalation | – | – | – | ||
| CRM transcripts | – | – | – | ||
| Analytics & Insights | |||||
| CX Analytics | |||||
| Conversation topics | |||||
| Conversation history | |||||
| CSAT ratings | |||||
| Customer question trends | |||||
| Ecommerce tracking | – | – | – | – | |
| Store Insights | – | – | – | – | |
Need more than 1,250 AI conversations per month?
For larger stores, high-volume customer service teams, or advanced workflows, we can create a custom plan with more conversations, priority support, and platform-specific integrations.
Pricing questions, answered.
An AI conversation is counted when your AI Agent responds to a customer using your store knowledge, product catalog, order data, or connected content.
Every plan includes the core ecommerce AI Agent. Pro adds Store Insights.
So your AI Agent doesn’t just answer customers — it helps you improve your store.
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