The AI Agent built for Shopify stores.
MySupportAgent.ai installs from the Shopify App Store, so your AI Agent can answer from real orders, live catalog data, and your store policies. Shoppers get useful answers, and your team gets a clean email handoff when a person is needed.
- Answers from real orders & live catalog
- Verified order status
- Installs from the Shopify App Store
What does an AI Support Agent for Shopify do?
MySupportAgent is an AI customer support agent that installs on your Shopify store from the Shopify App Store. It answers shopper questions about orders, products, and policies using your real store data — order lookups, a live catalog, and your own FAQs — and hands off to your team by email when a person is needed. The Shopify integration is currently in early access.
What connecting to Shopify unlocks.
Verified order lookups.
Order status and tracking number, protected by order number plus a matching email or ZIP — checked server-side.
Live product answers.
Live price and stock answers on every plan — shown as product cards with image and a product link on Starter and up, read from your Shopify catalog. Hidden and unavailable products are never surfaced.
24/7 store knowledge.
Instant answers in your brand voice from your FAQs, policies, instructions, Quick Answers, and site pages.
Clean email handoff.
Conversations land in your MySupportAgent inbox, and when a question needs a person it hands off to your team by email.
Promotions & discounts.
Mention active promotions and validate a coupon a shopper already has; on Pro, issue single-use discount codes from a template promotion you designate.
Growth & ProInstall anywhere.
Add a hosted support page, embed it in an iframe, or drop in a floating launcher — themed to your store.
A connected agent vs. a generic Shopify chatbot.
Install from the Shopify App Store, and you're connected.
Install from the App Store.
Add MySupportAgent.ai from the Shopify App Store and approve read-only access. No theme edits and no code — you land in a ready-to-configure dashboard.
Add your store knowledge.
Shape how it answers with your policies, FAQs, store facts, knowledge sources, Quick Answers, and site pages.
Add the AI Agent to your site.
Add a dedicated AI Agent page, embed it in an iframe, or launch it from your storefront. No migration or new helpdesk required.
Safe for your store and your shoppers.
Secure order lookups.
Order details return only after a matching order number plus email or ZIP — checked server-side.
Read-only, least-privilege access.
It reads your orders and products; the only thing it writes is a discount code you opt into.
Answers only from your material.
It never invents policies, prices, or order details, and hands off to a person when needed.
Shopify questions, answered.
The Shopify integration is in early access. Join early access and we'll get your store set up with hands-on help as we roll it out.
On a different platform?
Be first to give your Shopify store an AI Agent that actually knows it.
The Shopify integration is in early access. Join now and we'll set your store up with hands-on help.